Service Designer | 6 Month Contract | (Outside IR35) | Onsite Required Weekly | Edinburgh
Day Rate: circa £550 per day
Job Description:
The Service Designer will focus on designing user-centred services for the replacement of core systems in a government service. They will work to re-engineer processes, remove unnecessary manual handling, and ensure compliance with the Digital Scotland Service Standard, while improving the overall user experience.
Responsibilities for External Candidates
- Lead the design of end-to-end services that are user-focused, accessible, and aligned with project objectives.
- Conduct workshops and co-design sessions with stakeholders to develop service blueprints and journey maps.
- Collaborate with business analysts and user researchers to identify pain points and opportunities for automation and improvement.
- Design processes that optimize the use of cloud-hosted SaaS platforms, ensuring scalability and efficiency.
- Work with the project team to ensure designs meet DSSS criteria and support regulatory compliance.
- Prototype and test service designs to gather user feedback and iterate on solutions.
- Advocate for user-centred design principles throughout the project lifecycle.
- Provide documentation and guidance for the implementation of service designs
Key Skills
- Experience designing services for government or regulated sectors.
- Strong knowledge of user-centred design, service blueprinting, and journey mapping.
- Familiarity with automation, process re-engineering, and cloud-hosted solutions.
- Experience with Digital Scotland Service Standard and its assessment process.
- Ability to communicate and collaborate effectively with multidisciplinary teams.
- Proficiency in prototyping and testing tools.
This role has been deemed outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
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